Refund policy

Good to know…

1. In the interest of hygiene, we cannot accept refunds or exchanges on pierced items (for example earring, studs). 

2. You have 30 days to send your unwanted item(s) back to us from the date your parcel is delivered. 

3. Your returned item(s) should be in their original, unused condition. 

4. Original shipping fees are not refundable. 

5. You are responsible for return shipping costs.

6. Returned goods are your responsibility until we receive them back. We are not responsible for items lost in transit. We strongly recommend returning items using a tracked and insured service. We cannot offer refunds, exchanges or store credit if your return is lost in transit.

7. Customs declarations for all International returns must be marked 'Returned goods. No commercial value'

8. We will refund your order within 3-8 working days after receiving your returned parcel.

How do I return my item?

Simply email our customer support team at support@moonlitquest.com with your order number and details of the item you’d like to return, and we’ll guide you through the process. We will respond to your email within 1-2 working days.

Exchanging an item? 

We are happy to exchange for a different size, however we cannot exchange for a different style or color. 

If you require an exchange for a different style or color, you will need to return the unwanted item for a refund and place a new order.